IQOR Directv Training  UN: 8210767i
PW: reg pass
IEX: 8210767
Avaya ID: 2008082
OMS: 3sriverar
PW: 02 reg pass with Upper L
RIO: dpriverajrr
PW: Directv1
AQ: 2415238 or 2415239
http://urlext.net/pEZcIj
OMS 3smarianne Velasco120212
https://dl5.convergysresearch.com/datalink/
NEstropigan / 1Bananaman!
ntlogin: rodolfo.riverajr
PW: 01 reg pass with Upper L
Jabil Global Services
JCO: Directv Dock #22
4600 Pleasant Hill Rd
Memphis TN 38118
PTF
110
3/
$5
One time credit - abp
dpriverajrr/bgi/dasma
http://tinyurl.com/h3wrw9b
http://tinyurl.com/000directv
| x |
 AAC- Time Zone
javascript:rover_pop_at('rover_tools/timezone_pop/timezone_pop.htm',670,510
http://agentanswercenter.directv.com/en-us/res/rover_tools/timezone_pop/timezone_pop.htm
http://agentanswercenter.directv.com/en-us/res/general_info/us_timezone.html?nav_type=fav | x |
- Credit Card
- Past Due Service Interruption
- Channel Lineup
- Entertainment Tool
- Package Compare Tool
- Sports Availability
- How To Tool
- Suspend Calc
- Time and Date
- WFM
- Siebel
- AAC and WFM
http://agentanswercenter.directv.com/
http://198.180.230.101/agent/ | x |
- Multiple Tabs Directv Tools
http://agentanswercenter.directv.com/en-us/res/general_info/us_timezone.html?nav_type=fav
http://agentanswercenter.directv.com/en-us/res/billing/credit_card_disclosure.html?nav_type=fav
http://agentanswercenter.directv.com/en-us/res/billing/past_due.html?nav_type=fav
http://agentanswercenter.directv.com/en-us/res/rover_tools/channel_list/channel_list.htm
http://agentanswercenter.directv.com/en-us/res/rover_tools/sell_premium/sell_premium_overhaul.htm
http://agentanswercenter.directv.com/en-us/res/rover_tools/package_compare/package_compare.htm
http://agentanswercenter.directv.com/en-us/res/rover_tools/dsse/dsse.htm
http://agentanswercenter.directv.com/en-us/res/rover_tools/htbf/menu-system-howto-angular.htm#/menu-system-howto-angular.htm
http://agentanswercenter.directv.com/en-us/res/rover_tools/end_date_calculator/end_date_calculator.htm# | x |
- Data Link
https://dl5.convergysresearch.com/datalink/
NEstropigan / 1Bananaman!
=ROUND(B1*B2,0)
=D1-(ROUND(B3*B1,0))
=B1-D1-D2
=IF(((ROUNDUP((D2+(B4*D2)+(B4*D3))/(1-B4),0))-D1)<0,"0",((ROUNDUP((D2+(B4*D2)+(B4*D3))/(1-B4),0))-D1))
Surveys
%Promoter
NPS
Promoter
Detractor
Neutral
=ROUND(B1*B2,0)
=D1-(ROUND(B3*B1,0))
=B1-D1-D2
=ROUND(A2*B2,0)
=D2-(ROUND(C2*A2,0))
=A2-D2-E2
Surveys Promoter =ROUND(B1*B2,0)
%Promoter Detrator =D1-(ROUND(B3*B1,0))
NPS Neutral =A2-D2-E2
Unique List formula
=INDEX($A$2:$A$13,MATCH(0,INDEX(COUNTIF($B$1:B1,$A$2:$A$13),0,0),0))
=IFERROR(INDEX($A$2:$A$16, MATCH(0, COUNTIF($B$1:B1, $A$2:$A$16), 0)),"")
=IFERROR(INDEX($A$2:INDEX($A:$A,COUNTA($A:$A)+1), MATCH(0,COUNTIF($B$1:B1, $A$2:INDEX($A:$A,COUNTA($A:$A)+1)), 0)),"")
ctr+v
ctrl+shift+enter
| x |
 Promoter Table Quickbookmarks to Directv- Start.io Llamas Links
- Start Io Llamas
- Iqor Payroll Site
Company Code: IQORPH
UN: 306508
PW: FILAmmddyy! | x |
Sutherland- IROZ MANILA
- Kronos
| http://chnveldbs34:2009/kronos | x |
- BlackBerry Web Tool
For access errors, type in blackberryweb.suth.com and click enter.
Username: NT username
Password: NT password | x |
- Prod RET
Training
Username: sdpsutherland
Password: JFD&bhc!
Prod
Username: rodolfo.riverajr
Password: num original + password (cap L) | x |
- BASC - BB Agent Support Center
Username: rodolfo.riverajr
Password: reg pass with original num and cap L | x |
 BlackBerry WebEx Enterprise Site Username: rodolfo.riverajr@sutherlandglobal.com
Password: normal with num and cap L
Hello Rod BlackBerry,
I would like to invite you to join a Remote Support Session with me. To join, go to:
https://blackberrycare.webex.com/blackberrycare/sc30/t.php?I=734013157&RT=MiMxMQ%3D%3D
Regards,
BlackBerry Isabel
Please note that once WebEx tool is engaged, if there are any potentially illegal materials viewed on your computer by the BlackBerry technical representative, depending on your region, BlackBerry may have a legal duty to report those materials to the appropriate local authorities. Please ensure that any items that you do not wish the BlackBerry technical representative to view during the session has been removed and/or closed down prior to downloading and launching the WebEx tool. | x |
 BESC - BlackBerry Expert Support Center Support Options for BESC
- IT personnel
- Point of Sale of BESC
- Carrier
- BESC www.blackberry.com/besc
- Fee Based Support (1-49 users - $249; 50 and up - purchase a contract)
- Ask for a subscription code; check if valid (email or company name)
- Named callers (provide subscription code to named caller)
- Transfer to TP Triage (ask sup permission)
| x |
- Online Mail
I understand the risk
Confirm Excemptions
OK
OK | x |
- BlackBerry ID Website
 BlackBerry App World BlackBerry Server Log Submission Dummy Credit Card Numbers Scam Artist number: 786 220 3237
Boss Weng Device PIN: 26413572 | x |
- Troubleshooting Toolkit
- BB Support
Support Options for BCC:
* Carrier - customer's first point of contact. (first, last, mobile number)
* BlackBerry Website - www.blackberry.com/support
* Fee Based Support - do not discuss $49 unless asked by the customer. (first, last, mobile number, email)
| x |
- RET
 World Time Buddy- GTS
username: nt
password: nt | x |
- Payslip
- Recruitment Initiative
- Interactive Phone Guides - Virgin Mobile Canada
 Is It Down Right Now Extra Mile- Provider Websites
 Self Service Options Submission: ideaprocess@blackberry.com
Social Media:
Twitter@BlackBerryHelp
http://twitter.com/blackberryhelp
BlackBerry Support Forums
http://supportforums.blackberry.com
http://besforums.blackberry.com
Inside BlackBerry Help Blog
htpp://helpblog.blackberry.com
Youtube
http://youtube.com/blackberrysupport
Online Support:
BlackBerry Product Support
http://blackberry.com/support
Product Manuals
http://docs.blackberry.com
BlackBerry Knowledge Base
http://blackberry.com/btsc
BlackBerry Training
http://blackberry.com/training
Support Portals and Apps
BlackBerry® 10
http://blackberry.com/blackberry-10
BlackBerry Virtual Expert
http://appworld.blackberry.com/webstore/content/27226887/?lang=eng
BlackBerry Partner Support Center
http://blackberry.com/bpsc
BlackBerry Expert
Support Center
http://blackberry.com/besc
| x |
- Audit Link
- Outlook Web Access
Username: SGL\NTloginID
password: NTPassword
htttp://webmail2010.suth.com/owa
https://laxcolcas01/owa
https://rocjfsmsg10/owa
https://laxcolmsg03/owa | x |
- Contact Help
- Coaching Website
- Password Reset Page
rPIN: 4521
Reset Number: 6400 | x |
- BlackBerry Beta Zone
- TAP: Talent Assessment & Performance Management
https://sutherland.taleo.net/
Login is your employee ID
Temporary password: taleo123
| x |
- BlackBerry Expert Center
- Townhall Questions
- Blackberry Service Repair Centers
|
Work Training Environment- BB Internal Knowledgebase (BTSC)
Username: sdpsutherland
Password: JFD&bhc!
BIS - Email Settings Application
BIS - Unable to Integrate/Validate
BIS Account Zero Out
BIS Emails - Unable to receive
HH - Phone- Settings
HH - Software Errors- JVM/Uncaught
HH - Email Setup Not Fuctional
HH - Physical Device Issue
HH - SMS/MMS Issues
HH - 7.1 - after update - The BlackBerry messenger icon is missing
HH - 7.1 Handheld software - update/upgrade not being detect DTM
Errors – Handheld
BBM Unable to Send/Receive
Exception/App Errors
DTS 7.0 - Backup/Restore
BES - Enterprise Activation
BBID- Reset Issue
http://docs.blackberry.com/en/smartphone_users/deliverables/47561/videoAndTutorialsList.jsp
| x |
- BlackBerry Training
 BB Universe - Technical Training Username: email
Password: short no num capital first and L
Login ID: Rodolfo.RiveraJr@sutherlandglobal.COM
Password: 010 + orig pass with upper L | x |
- BB Training AR System Customizable Homepage
Username: student112
Password: remedy
Knowledgebase Access | x |
Links- Google
Username: <email address>
Password: <email address password>
Port: 993
Encryption: SSL
SMTP (outgoing) server
Username: <email address>
Password: <email address password>
Server address: mail.web.de
Port: 587
Encryption: StartTLS | x |
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